1. BASIC PROVISIONS

These General Terms and Conditions ("Terms") govern the sale of products and services by RETENTIONUP PTE. LTD., a company incorporated in Singapore, with its registered office at 68 Circular Road, #02-01, 049422, Singapore, UEN: 202450936 (the "Seller").

These Terms define the rights and obligations arising between the Seller and the Buyer in accordance with the applicable laws of Singapore. By placing an order, the Buyer agrees to be bound by these Terms.

2. THE SALES AGREEMENT

The description, characteristics, and pricing of products or services are available on the Seller's designated website.

The order form will include details of the Buyer, the selected product or service, the total price inclusive of applicable taxes and fees, and the available payment methods. No delivery costs apply to online courses.

The contractual relationship between the Seller and the Buyer is established upon the submission of an order. The order is confirmed by the Buyer clicking the "Pay" button. At this moment, a binding agreement is formed between the Buyer and the Seller, subject to these Terms. By submitting an order, the Buyer acknowledges that they have read and accepted these Terms.

For an order to be valid, the Buyer must provide all required information accurately and completely. Buyers who are individuals must provide their full name, email address, and phone number. Buyers who are legal entities must provide their registered business name, company registration number, business address, and contact details to ensure effective communication regarding any order-related matters. The Buyer is responsible for ensuring that all submitted information is accurate and truthful.

The agreement and related tax documents will be electronically archived by the Seller for a period of five (5) years from the date of conclusion for compliance and fulfillment purposes. These records will not be accessible to third parties.

The Seller is obligated to provide or deliver the ordered goods or services, and the Buyer is obligated to accept the goods or services and pay the purchase price.

For webinars and courses, the Buyer's registration is considered confirmed only upon receipt of payment by the Seller. If payment is not received before the course or webinar starts, the Buyer will not be granted access.

3. PAYMENT TERMS

The Seller will issue an invoice to the Buyer based on payments made under the agreement, serving as proof of purchase for the product or service.

Payment for services must be made by credit card or other accepted payment methods unless otherwise agreed by both parties.

Invoices issued by the Seller may not include VAT, GST, or other applicable taxes if the transaction falls under a reverse charge mechanism or if the Seller is not required to collect such taxes under the relevant jurisdiction’s tax regulations.

Tax Considerations:

• The Seller complies with tax regulations in Singapore and other applicable jurisdictions where required.

• Buyers who are responsible for self-assessing and remitting applicable taxes in their respective jurisdictions must ensure compliance with local tax laws.
  
  

4. DELIVERY TERMS

For online courses, delivery is defined as the Seller providing the Buyer with access credentials via the email address provided in the order form or by sending a URL link.

Access credentials will be provided only after full payment of the purchase price has been received.

For digital products (e.g., email templates, PDF e-books, checklists, and other electronic files), delivery is defined as providing the Buyer with a download link or sending the file to the email address specified in the order. Digital products are delivered immediately upon full payment unless otherwise specified in the product description.

5. INTELLECTUAL PROPERTY RIGHTS

Access credentials to online products or designated URLs are strictly for the Buyer’s personal use. User accounts are protected by login credentials, and the Buyer must maintain confidentiality regarding access details. The Seller bears no liability for unauthorized access resulting from the Buyer’s failure to secure their login information.

Webinars, courses, and associated materials are protected by copyright laws. Any unauthorized distribution or sharing with third parties without prior written consent from the Seller is strictly prohibited and may result in legal consequences. A license agreement is required for any permitted use beyond personal consumption. The Buyer is liable for any damages caused by violating these intellectual property rights.

6. TERMINATION AND CANCELLATION POLICY

Buyer’s Right to Cancel:

If the Buyer is a consumer, they may cancel the agreement within fourteen (14) days of receiving the product or service without providing a reason. This right does not serve as a mechanism for dispute resolution regarding product defects.

To exercise this right, the Buyer must submit a written notice of cancellation to the Seller no later than the 14th day after product delivery. The notice must include the Buyer’s name, contact details, order reference, and a statement of intent to cancel. Requests must be sent to hello@retentionup.com.

For cancellations related to online courses, the Seller reserves the right to revoke access immediately upon receipt of the cancellation notice.

Seller’s Right to Cancel:

The Seller may terminate the agreement without undue delay if the Buyer materially breaches these Terms. A material breach includes, but is not limited to:

• Failure to make payment within ten (10) days past the due date.

• Unauthorized use or distribution of copyrighted materials.

7. COMPLAINTS AND WARRANTY CLAIMS

The Seller’s liability for defective products or services shall be governed by the applicable consumer protection laws of Singapore. However, the Seller complies with mandatory consumer protection laws in jurisdictions where such compliance is legally required.

If a purchased product or service does not conform to the agreement, the Buyer has the right to request correction. To initiate a complaint, the Buyer must contact the Seller at hello@retentionup.com, providing proof of purchase and a description of the issue.

The Buyer may request:

• Free rectification of the defect.

• A reasonable discount.

• Replacement of the product, provided the defect is significant and cannot be remedied.

• A refund if rectification or replacement is not possible.

Complaints will be processed promptly, no later than thirty (30) days from the date of submission unless an extended timeframe is agreed upon.

The Seller is not responsible for performance issues caused by the Buyer’s internet connectivity, outdated web browsers, or failure to install necessary software for accessing online courses or digital content. The Seller provides only educational guidance and is not responsible for the Buyer’s success in applying course materials.

8. DISPUTE RESOLUTION

Any disputes arising between the Seller and the Buyer shall be resolved in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any disputes relating to these Terms.

The Seller encourages Buyers to seek an amicable resolution to any disputes before pursuing legal action. If the Buyer is a consumer, they may have the right to alternative dispute resolution mechanisms in their respective jurisdictions where such mechanisms are mandated by law.

9. LIABILITY DISCLAIMER

By enrolling in a webinar or course, the Buyer acknowledges that any use of the information provided and any resulting success or failure is solely their responsibility. RETENTIONUP PTE. LTD. and its representatives accept no liability for outcomes resulting from course participation.

All information provided in the courses is based on the author’s personal experiences and expertise.

By participating, the Buyer confirms that they are fully responsible for their actions, behavior, and decisions during the course or webinar. The Buyer’s success depends not only on the knowledge acquired in the course but also on external factors beyond the Seller’s control, such as individual skills, available resources, market conditions, business acumen, and personal circumstances.